HOPE Pinback Button Set with Glossy Finish and Secure Steel Pins

Shipping Policy

Order Handling & Processing

Order Processing Time

• Swift Processing: The moment you order with us we begin the process of preparing your consignment for dispatch. The majority of the orders are fulfilled and shipped out in 1-2 business days from the time they are placed.
• Immediate Confirmation: After having made your order, you will be on the receiving end of an email containing details on the order you have placed, this will be followed by another confirmation email notifying you of the dispatch of your order and a tracking number.

Shipping Cutoff Times

• Same-Day Dispatch: Orders placed before 12:00 PM Central Standard Time (CST) are typically shipped out on the same business day, ensuring a fast turnaround.
• Next-Day Dispatch: Orders placed after 12:00 PM CST will be processed the following business day and shipped out accordingly.

Special Circumstances

• High Volume Periods: Possible delays in contacting may be observed in some periods of constant high sales activity as during holidays or during promotional campaigns. Thank you for bearing with us during such occasions.

Order Status Updates

• Tracking Your Package: Once you have purchased your item and it has been dispatched, you will receive an email with tracking number so all you can track the parcel’s delivery from us all the way to your house.

Shipping Methods & Costs

Shipping Method	Cost	Delivery Time	Coverage
Standard Shipping (U.S.)	$5.95	3-5 business days	All states within the United States
International Shipping	$12.98	10-20 business days	Selected countries worldwide

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Return Policy

Return and Refund Eligibility

Return Window

You have 30 days from the date of delivery to return your Pinback Button for a refund. After 30 days, we consider the order accepted, and no further returns or refunds will be processed.

Reasons for Return

We accept returns and offer refunds in the following situations:

• The item delivered differs from what you ordered (e.g., wrong design, size, or material).
• The product you received does not match the description provided on our website.

Non-Returnable Conditions

To qualify for a return, the Pinback Button must be in their original condition and packaging. Returns will not be accepted if:

• The items have been worn, washed, or altered in any way.
• The original tags are missing.
• The items have been used in a manner inconsistent with their intended purpose.

How to Request a Return or Refund

Step 1: Contact Us

Email us at [email protected] with your order number and a brief description of the issue. If possible, please include photos of the item(s) you wish to return. Our customer support team will respond within 2–3 business days with further instructions.

Step 2: Prepare Your Return

1. We will review your request and send you a return shipping label via email.
2. You just need to print your return label and pack the item(s) securely in the original packaging.
3. Ship the item back to us at the address provided in the return label.

If you do not have our email confirming the eligibility of your return request, no refunds will be issued. Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns

Refund Process

Processing Time

When we have received your return, we will process the refund within 5 to 7 working days of the receipt of the returned item. As soon as the refund is processed you will receive the information in your email.

Refund Timeline

Refunds will be credited back to your original payment method. Depending on your card issuer’s policies, it may take 10–15 business days for the refund to appear in your account.

Shipping Costs

• We will cover all shipping costs, no additional cost to you.

Restocking Fee

• There will be no charge for restocking in case of returns.

Exchanges

If you have received a wrong product or a damaged product, and wish to exchange rather than refund, kindly write to us at [email protected].