Shipping Policy
Shipping Areas
- Domestic Shipping: We ship across all states within the United States.
- International Shipping: We also offer shipping to select international destinations. Please refer to our international shipping section for a list of countries we serve.
Order Handling & Processing
Order Processing Time
- Swift Processing: The moment you order with us we begin the process of preparing your consignment for dispatch. The majority of the orders are fulfilled and shipped out in 1-2 business days from the time they are placed.
- Immediate Confirmation: After having made your order, you will be on the receiving end of an email containing details on the order you have placed, this will be followed by another confirmation email notifying you of the dispatch of your order and a tracking number.
- All orders will be shipped from our warehouse address: 4660 Heatherbrook Ln, Grand Prairie, TX 75052, USA
Shipping Cutoff Times
- Same-Day Dispatch: Orders placed before 12:00 PM Central Standard Time (CST) are typically shipped out on the same business day, ensuring a fast turnaround.
- Next-Day Dispatch: Orders placed after 12:00 PM CST will be processed the following business day and shipped out accordingly.
Special Circumstances
- High Volume Periods: Possible delays in contacting may be observed in some periods of constant high sales activity as during holidays or during promotional campaigns. Thank you for bearing with us during such occasions.
Order Status Updates
- Tracking Your Package: Once you have purchased your item and it has been dispatched, you will receive an email with tracking number so all you can track the parcel’s delivery from us all the way to your house.
Shipping Methods & Costs
| Shipping Method | Cost | Delivery Time | Coverage |
|---|---|---|---|
| Standard Shipping (U.S.) | $5.95 | 3-5 business days | All states within the United States |
| International Shipping | $12.98 | 10-20 business days | Selected countries worldwide |
Tracking Your Order
- Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on our courier’s website.
Customs & Import Duties (International Orders)
Customs Charges
Customs fees may apply depending on the value and weight of your goods and the regulations of your country. These charges must be paid by you upon arrival of your package.
Import Fees
Import duties, taxes, and fees are not included in the shipping cost. You may be required to pay these fees at the time of delivery. Please consult your local customs office for more information.
Address Accuracy & Changes
Correct Address
Please ensure that your shipping details are accurate and complete before submitting your order. We cannot be held responsible for deliveries made to incorrect addresses provided by customers.
Address Changes
If you realize you’ve entered the wrong address, contact us immediately. We can update your shipping details if the order has not yet been processed. However, once the order has shipped, we cannot make any changes.
Shipping Delays
Potential Delays
While we aim to ship all orders on time, certain factors beyond our control (such as carrier issues or customs delays) may affect delivery times.
Tracking Issues
If your tracking information hasn’t been updated for several days, your package is likely still in transit. If you have concerns, please contact the carrier or our customer support team.
Customer Support
Our customer support team is always ready to assist you with any shipping or delivery inquiries.
- Email: [email protected]
- Phone: +1 (662) 543-0324
- Support Hours: 9:00 AM – 5:00 PM CST, Mon – Fri (excluding holidays)
Our commitment is to deliver your products promptly and securely. If you have any questions or need further assistance with your order, please don’t hesitate to reach out to us at [email protected].